Refund policy

Return and refund policy

We believe your shopping experience should be simple and worry-free. We are committed to ensuring that every piece you receive meets the highest standards of quality and craftsmanship.

Also we take care of all return shipping for you. 

Effortless Returns
-You may request a return within 14 calendar days from the date your order is delivered.
-All returned items must arrive at our warehouse within this period.

We kindly ask that returned items are unused, undamaged, and with all original labels and packaging intact.

How to Initiate a Return
-Contact us at info@brumare.com with:
-Your order number
-The email used for purchase
-Your pickup address
-Items you wish to return
Upon approval, you will receive personalized instructions along with a return label if applicable.
Prepare your parcel carefully. Luxury items deserve luxury care—please use the original packaging whenever possible.

Damaged or Faulty Items
If your order arrives damaged or defective:
Notify us within 48 hours of delivery
Include clear photos of the item and packaging
If possible, note “damaged package” to the courier upon receipt
We will prioritize your case and arrange for a replacement or refund promptly.

 

Exchange Policy
At Brumare, we strive to make your shopping experience seamless and enjoyable. While exchanges are not a legal requirement, we offer them as an exclusive service to ensure you find the perfect fit.

How Exchanges Work

Eligibility:
-Exchanges are available for items that are unused, undamaged, and with all original labels and packaging intact.
-Requests must be made within 14 calendar days from the date of delivery.

Initiating an Exchange:
Contact us at returns@brumare.com with:
-Your order number
-Email used for the purchase
-Items you wish to exchange
-Desired replacement size or style

Processing the Exchange:
-Once approved, we will provide personalized instructions.
-If your requested size or item is available, we will ship it immediately.
-The original item should be returned either via courier pickup or shipment to our warehouse.

Payment Adjustments:
If the new item is more expensive, the difference will be charged.
If the new item is less expensive, the difference will be refunded to your original payment method.

Inspection and Quality Assurance
All exchanged items are inspected for quality before shipment.
To maintain the premium standard, any item returned damaged or used beyond trial fitting may not be eligible for exchange.

Timing
Exchanges are processed within 3–5 business days after we receive the returned item.
You will receive a confirmation email and tracking number once your new item has been dispatched.

Luxury Experience
At Brumare, we view exchanges not as a routine transaction but as a premium service designed for your satisfaction.
Our team is committed to making the process smooth, transparent, and worry-free, so you can enjoy your Brumare piece with confidence.